Support Overview

We provide the tools, resources and expertise you need to ensure
your return on esCollateā„¢ investment is optimised.

The support services cover:

  • System monitoring
  • On-going training and coaching
  • On-going system integration and extension
  • Consulting advice.

Access and response

  • Phone, e-mail and web
  • Remote access
  • A commitment to accurate and timely response.

Self service resources

  • Comprehensive, up-to-date training documentation
  • A library of self-service information
  • Selected white papers and industry commentary

Releases and upgrades

  • Major and minor releases and upgrades
  • Proactive technical advisories
  • Ongoing commitment to refine and improve the esCollateā„¢ product suite.